FAQs
1. How long does shipping take?
- U.S. Shipping: Estimated delivery time is 3 to 5 business days.
- International Shipping: Estimated delivery time is 7 to 15 business days, depending on the location.
2. What is the order processing time?
We process all orders within 1 to 2 business days. You will receive a confirmation email with tracking information once your order has shipped.
3. Do you offer returns or refunds?
Yes, we accept returns within 30 days of product delivery, provided the item is in its original, unused condition. To initiate a return, please contact us at luxeloungestore@yahoo.com.
4. Which products are non-returnable?
For hygiene and safety reasons, some products, such as personal care items, are not eligible for return.
5. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible at luxeloungestore@yahoo.com. We will do our best to update the address before your order is shipped.
6. How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can use that number to track your package on the carrier's website.
7. What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods such as PayPal.
8. Do you have a physical store?
Currently, Luxe Lounge is an online-only store. This allows us to offer a wide range of high-quality products at competitive prices.
9. How can I contact customer service?
You can reach our customer service team by emailing luxeloungestore@yahoo.com. We’re happy to assist with any inquiries.
10. Do you offer worldwide shipping?
Yes, we offer international shipping to most countries. Delivery times will vary depending on the location.