Shipping & Returns
Shipping
At Luxe Lounge, we strive to offer fast and reliable shipping service to all our customers. Below is our shipping policy:
- U.S. Shipping: Orders are processed within 1 to 2 business days. Estimated delivery time is 3 to 5 business days.
- International Shipping: International orders are processed within 1 to 2 business days. Estimated delivery time is 7 to 15 business days, depending on the location.
Processing Times
Please note that order processing times are not included in the shipping times. You will receive a confirmation email with tracking information once your order has shipped.
Returns
At Luxe Lounge, we want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 30 days of product delivery under the following conditions:
- Product Condition: Returned items must be in their original, unused condition and in their original packaging.
- Return Process: To initiate a return, please contact our customer service team at luxeloungestore@yahoo.com. We will provide you with return instructions and a return label.
- Refunds: Once we receive and verify the condition of your return, we will process your refund. The refund will be issued to the original payment method and may take 5 to 10 business days to reflect in your account.
Non-Returnable Items
For hygiene and safety reasons, some items, such as personal care products, are not eligible for return.
Thank you for choosing Luxe Lounge. We are committed to providing you with a hassle-free shopping experience.